Returns & Refund Policy

Last updated: 10 October 2026

We want you to love every ITIRA piece. If something isn't right, here is how returns, exchanges and refunds work.

Returns and exchanges

• Contact us within 7 days of delivery to request a return or exchange.
• The piece must be unworn, unwashed and unaltered, with all original tags and packaging.
• Once your request is approved, we'll share the return address and instructions. Please don't send items back without contacting us first.
• For change-of-mind returns, the cost of sending the piece back is yours. We cover it for damaged or incorrect items.

Items we can't take back

• Fabrics cut to length
• Pieces stitched or altered to your measurements
• Items bought on final sale

Damaged or incorrect items

If your order arrives damaged or you receive the wrong piece, write to us within 48 hours of delivery with photos of the item and its packaging. We'll arrange a replacement or a full refund at no extra cost to you.

Refunds

When the returned piece reaches us, we check it and let you know whether the return is approved. Approved refunds go back to your original payment method, usually within 7 to 10 working days. Your bank may take a few extra days to show it.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Once it has shipped, please follow the return process above.

Contact us

Email connect.itira@gmail.com or call +91 75050 46799 with your order number.